What should I do if I haven't received my VIP package?

VIP package restrictions, policies and delivery information vary from artist to artist. The details are sent with your purchase confirmation email. Please review this email to see the specifics of your package.

You can also find these details through the artist or event page in case you don't have your purchase confirmation email. Just type the artist's name into the search box at Livenation.com. Once you find the artist's page or the concert you’re attending, look for the VIP package offer link to get full details. See example below.

You can view the VIP package delivery and policies beneath your order’s event details. Review the information carefully as we may use one of our partners to fulfill your package. Visit the FAQ Find My Tickets for more information on the delivery methods. We'll include their contact information just in case you have additional questions.

If you weren't able to find the answer you were looking for, contact Fan Support.